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Return & Refund Policy: (updated 01/02/2021)

  1. Items shipped from Tropical Breeze Corp.com can be returned within 30 days upon receipt.
  2. Because of hygiene reasons, swimwear, nightwear and underwear are not eligible for return.
  3. Please contact us if you want to return an item. Return without prior discussion and authorization will not be accepted

Return Process:

  1. Contact us with order information and a brief description of your return. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.
  2. Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.
  3. Send item(s) back to us through local post office. If you are in urgent need of handling the returned parcels, please contact us and provide a tracking number for the returned parcels.
  4. We will process your return in 1-3 business days of receipt of the package.

Return label needed to be printed out:

By scanning your return slip, our facility can locate your return much faster. After that we can proceed to refund.

Return carrier

We’d suggest to contact your nearest post office to return for a better customs clearance procedure.

Refund received after returning:

By default, a refund goes to your original funding source if you paid by Visa card or via PayPal. We require customer to provide a PayPal account should a refund will be issued within 1 business day by PayPal Payment method.

If you are not satisfied with your purchase, we will be happy to give you a full refund provided that you notify us within 14 days (starting from the day of receipt of the order) via our email:

customercare@tropicalbreezecorp.com

You then have a further 14 days to return your item(s) to us by post for a full refund or you can also return your item(s).

All items being returned should be in their original packaging, unworn, unwashed and complete with their original labels. We reserve the right to refuse a refund for items returned that are not in a re-sellable condition.

If we have made a mistake on an item sent to you, or it is faulty or damaged, we will refund the delivery charge that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above.

If you receive an incorrect, faulty or damaged item, please contact us by e-mail:

customercare@tropicalbreezecorp.com

Or by WhatsApp at +1 438 407 7670 (Monday-Friday 9am -5.30pm and Saturday 9am-1pm, Eastern Time Zone (ET), we’ll be happy to assist you.

For your right to cancel, please see the cancellation section of our terms and conditions. This does not affect your statutory rights.

Non-Returnable Items:

For hygiene reasons, we are unable to exchange or refund underwear, health & beauty products which have been opened or unsealed, pierced products or swimwear where the hygiene seal has been removed.

We are also unable to refund gift cards.

These conditions do not affect your statutory rights.

Returns by Post:

As long as you have completed your return through a notification email (as detailed in our return policy section above), you can return any items (except non-returnable items) purchased at www.tropicalbreezecorp.com, for a full refund.

All return postage costs are the responsibility of the customer and we would also recommend that you use a postal service that insures you for the value of the goods that you are returning.

Kindly ensure that you include your returns documentation in your parcel and we would recommend that you keep details of the items you are returning together with proof of your return documents until you have received your refund, just in case of the unlikely event of your parcel being lost in transit.

We will refund the price of the item(s) back onto the payment method used to place the order within 14 days of the item(s) being received by us.

We are unable to offer an exchange service, but if you would like an alternative item or size, please return the unwanted item(s) for a refund (as per our policy above) and place a new order for the item(s) which you would like.

This does not affect your statutory rights.

 

 

Returns address:

Items may be returned to us within 28 days from the date of despatch for a refund. All return postage costs are the responsibility of the customer. Address your package to:

 

Tropical Breeze Corp.

Attn. Mrs Laidi

6910, Pierre de Coubertin, Unit 308

Montreal, QC. H1N 1T6

 

Refund Process:

Once your item(s) have been received by our branch address, a refund will be processed back onto your payment method with 14 working days.

 

If you have not received the refund within 14 days or you have any queries, please contact us at customercare@tropicalbreezecorp.com

Or by WhatsApp at +1 438 407 7670 (Monday-Friday 9am -5.30pm and Saturday 9am-1pm, Eastern Time Zone (ET).

 

Refund on a sale items:

All items purchased at sale prices online can be refunded.